Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal information.
Introduction
ShineBoost Cleaning Agency ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
This policy applies to all information we collect through our website, mobile applications, phone calls, emails, and in-person interactions. By using our services, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (address, phone number, email)
- Property information (address, size, specific cleaning requirements)
- Service preferences and special instructions
- Payment and billing information
- Emergency contact information
- Feedback and survey responses
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our site
- Referring website information
- Cookie data (see Cookie Policy for details)
How We Use Your Information
Service Provision
- Scheduling and managing cleaning appointments
- Providing requested cleaning services
- Communicating about service details
- Handling customer service inquiries
Business Operations
- Processing payments and billing
- Quality assurance and service improvement
- Training staff and developing services
- Compliance with legal obligations
Marketing Communications
- Sending promotional offers (with consent)
- New service announcements
- Customer satisfaction surveys
- Seasonal cleaning reminders
Website Enhancement
- Analyzing website usage patterns
- Improving website functionality
- Personalizing user experience
- Technical troubleshooting
Information Sharing and Disclosure
We Do Not Sell Your Information
ShineBoost Cleaning Agency does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing Scenarios
We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software providers, and IT support services. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, such as to comply with legal processes, respond to government requests, or protect our rights and safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, with advance notice provided.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Regular security assessments and updates
- Limited access to personal information
- Employee training on data protection
- Secure payment processing systems
Data Retention
We retain your personal information only as long as necessary to provide services and fulfill legal obligations. Typical retention periods include:
- Customer service records: 7 years after last interaction
- Financial records: 7 years for tax and accounting purposes
- Website analytics: 26 months
- Marketing communications: Until you opt out or unsubscribe
Your Rights and Choices
Access and Portability
You have the right to request a copy of the personal information we hold about you in a structured, commonly used format.
Correction and Updates
You can request that we correct, update, or complete any inaccurate or incomplete personal information.
Deletion
You may request that we delete your personal information, subject to legal and business record retention requirements.
Marketing Communications
You can opt out of marketing communications at any time by clicking "unsubscribe" in emails or contacting us directly.
Cookie Management
You can manage cookie preferences through our Cookie Policy and your browser settings.
Data Processing Restrictions
You may request that we restrict processing of your personal information in certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Website and Cookie Policy
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Preference cookies to remember your settings
- Marketing cookies (with your consent)
Third-Party Services
We use third-party services that may collect information:
- Google Analytics for website analytics
- Customer relationship management systems
- Payment processing providers
- Email marketing platforms
Updates and Contact Information
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Contact Our Privacy Team
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Information
Address
124 High Street, Fulham
London SW6 3HP
United Kingdom
Phone
+44 20 7589 4721Last Updated: January 1, 2024
This Privacy Policy is effective immediately and governs our current data practices.