Terms of Service

1. Acceptance of Terms

By accessing and using the ShineBoost Cleaning Agency website ("Website") located at www.shineboost.company, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website.

These Terms constitute a legally binding agreement between you ("User" or "you") and ShineBoost Cleaning Agency, a company registered in the United Kingdom ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our Website.

Your continued use of the Website following any changes constitutes acceptance of those changes. It is your responsibility to review these Terms periodically for updates.

2. Description of Services

ShineBoost Cleaning Agency provides professional cleaning services to residential and commercial clients throughout London and surrounding areas. Our services include but are not limited to:

• Residential cleaning (regular and deep cleaning)
• Commercial office cleaning
• Post-construction cleanup
• Move-in and move-out cleaning
• Specialized surface cleaning and maintenance
• Eco-friendly cleaning solutions

All services are provided in accordance with our service agreements and subject to availability in your area. We maintain the right to modify, suspend, or discontinue any aspect of our services at any time with appropriate notice to existing clients.

Service appointments are scheduled during our operating hours: Monday-Friday 8:00-17:00, Saturday 9:00-14:00. Emergency or after-hours services may be available at premium rates, subject to crew availability.

3. User Responsibilities and Conduct

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when booking services
• Maintain the security of your account credentials and personal information
• Promptly notify us of any unauthorized use of your account
• Comply with all applicable local, state, and national laws and regulations
• Respect the property and privacy of our cleaning staff during service appointments
• Ensure safe access to your property and remove or secure valuable items
• Provide adequate supervision for children and pets during cleaning services

You are prohibited from:

• Using the Website for any unlawful purpose or in violation of these Terms
• Attempting to gain unauthorized access to our systems or other users' accounts
• Transmitting viruses, malware, or any other malicious code
• Interfering with or disrupting the Website or servers
• Harvesting or collecting user information without consent
• Impersonating any person or entity

We reserve the right to refuse service to any user who violates these Terms or engages in inappropriate conduct toward our staff.

4. Service Agreements and Payments

Service agreements are established through our booking process and may be modified in writing with mutual consent. All services are subject to:

• Acceptance of service scope and pricing as quoted
• Payment terms as specified in your service agreement
• Our cancellation and rescheduling policies
• Property access requirements and safety protocols

Payment is due according to the terms specified in your service agreement. Accepted payment methods include cash, major credit cards, and bank transfers. Returned payments may incur additional fees as permitted by law.

We reserve the right to require deposits or advance payment for certain services, particularly for first-time clients or specialized cleaning tasks. Deposits are non-refundable except in cases where we cancel the service.

Prices are subject to change with 14 days' notice to existing clients. New clients will be quoted current rates at the time of booking.

5. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of ShineBoost Cleaning Agency or its content suppliers and is protected by United Kingdom and international copyright laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not include any resale or commercial use of our Website or its contents, any collection and use of product listings or descriptions, or any derivative use of our Website.

You may not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our material without express written consent
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
• Delete any copyright, trademark, or other proprietary notices from any portion of the Website

Any unauthorized use of our intellectual property may result in civil or criminal penalties.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes:

• Contact information for service bookings and communications
• Property details necessary for service provision
• Payment information processed securely through third-party providers
• Website usage data to improve our services and user experience

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. You have rights regarding your personal data, including the right to access, rectify, erase, restrict processing, and data portability.

For detailed information about how we handle your data, please review our Privacy Policy.

7. Service Quality and Satisfaction Guarantee

We are committed to providing high-quality cleaning services and stand behind our work. Our satisfaction guarantee includes:

• Free re-cleaning within 24 hours if you are not satisfied with our work
• Professional, background-checked cleaning staff
• Use of professional-grade equipment and eco-friendly cleaning products
• Fully insured and bonded services
• Quality control inspections and customer feedback monitoring

To request a re-cleaning, you must contact us within 24 hours of service completion and specify the areas of concern. We will schedule a return visit at no additional charge to address any deficiencies.

Our guarantee does not cover:

• Damage to items that were not properly prepared or secured
• Stains or damage that existed prior to our service
• Results that differ from your expectations if cleaning scope was not clearly defined
• Damage due to normal wear and tear

We maintain comprehensive liability insurance to protect against damage caused by our staff during service provision.

8. Limitation of Liability and Disclaimers

While we strive to provide reliable and professional services, our liability is limited as follows:

• Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, special, consequential, or punitive damages
• We are not responsible for damage to items not properly prepared, secured, or stored
• We are not liable for pre-existing conditions or damage to fragile or valuable items

Our Website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our Website will be uninterrupted, error-free, or completely secure.

We are not responsible for:

• Loss or damage due to water leaks, flooding, or other plumbing issues
• Damage to items left in areas designated for cleaning
• Stains that were not reported prior to cleaning
• Items lost or damaged due to natural disasters or events beyond our control

Some jurisdictions do not allow limitations on liability, so some of the above limitations may not apply to you.

9. Termination

Either party may terminate the service agreement at any time with appropriate notice:

• Regular service agreements may be terminated with 48 hours' notice
• One-time services may be cancelled up to 24 hours before scheduled time
• Immediate termination may occur for violation of these Terms
• We reserve the right to terminate services for non-payment or inappropriate conduct

Upon termination:

• All outstanding invoices become immediately due and payable
• Your access to the Website may be suspended or terminated
• Provisions regarding intellectual property, liability, and governing law survive termination
• Any prepaid services will be refunded pro-rata, less cancellation fees if applicable

We may also modify or discontinue the Website with or without notice to users.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Website and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing formal legal action, we encourage you to contact us directly to resolve any concerns or disputes. Most issues can be resolved quickly through direct communication with our customer service team.

If a dispute cannot be resolved through direct communication, you agree to participate in good faith mediation before initiating legal proceedings. Mediation costs will be shared equally between the parties unless otherwise agreed.

Nothing in these Terms prevents either party from seeking injunctive relief to protect intellectual property rights or confidential information.

11. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms that is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other causes beyond our reasonable control.

In such circumstances, we will make reasonable efforts to notify affected users and resume normal operations as quickly as possible. During force majeure events, service schedules may be modified, and additional charges may apply for rescheduling.

We maintain contingency plans and alternative resources to minimize service disruptions during unforeseen circumstances.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.

The failure of either party to insist upon strict performance of any provision of these Terms shall not be construed as a waiver of that party's right to subsequently enforce such provision.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices posted on our Website, constitute the entire agreement between you and ShineBoost Cleaning Agency regarding your use of our Website and services.

These Terms supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and services.

No modification of these Terms shall be binding unless in writing and signed by an authorized representative of ShineBoost Cleaning Agency.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

We typically respond to inquiries within 24 hours during business days. For urgent matters, please call us directly during business hours.